?

Log in

No account? Create an account
laptop, geek, MacBook, bursting, breakout

gothick_matt

Matt's LiveJournal

Random ramblings of a programmer, photographer, journalist and runner


Previous Entry Share Next Entry
laptop, geek, MacBook, bursting, breakout
gothick_matt

Matt's Customer Service Awards 2009

I have a Big Black Suitcase. It's huge, it holds all my snowboarding gear, and I've been using it for years. On the last trip, I managed to manhandle it onto a train more roughly than usual, and didn't notice until I got off at the other end that I'd ripped off one of the plastic bits that hold the tubes for the sliding handle onto the body of the case.

This left the handle wobbly, and a bit of metal tube with a sharp end would keep coming away from the case, that jabbed me in the leg occasionally when I was carrying it.

The case is a Samsonite. It had a three-year guarantee, but it's older than that and I couldn't find the receipt anyway. I emailed Samsonite regardless, just on the off-chance that they might sell me a replacement part, or point me at a local repair centre.

They didn't sell me a spare part. They just sent me two, in the post, for free. So, tonight I put my Big Black Suitcase back into commission, save myself a chunk of cash on a new case, avoid gashing myself in the leg, and post a message on the internet telling people that if they've got a choice of suitcases, they should probably buy Samsonite.

  • 1
Our big suitcases are Samsonite, as are the two cabin cases. They're brilliant cases, and it's good to know they come with good support too.

I've had my grey Samsonite Vanity Box since I was 17 and I still love it. It's been many places, has had a Mini Metro jacked up on to change a typre as we couldn't find the proper jack, held up my bed for a while and generally been used as a glorified step for all and sundry :) It's the same one that I couldn't remember the combination to at Andre's "Goodbye to Nottingham House" party many years ago... me and Kavey upstairs going through every four figure number in sequence before I could put some slap on :)

Ha, oh my god yes!
Too funny!

  • 1