Grr. Lloyds started sending me credit card cheques at some point last year. That annoyed me, because it's not something I'll ever use, or asked for, and I don't like the idea of cheques against any kind of account of mine being regularly sent through the post. I just shred them when they turn up.
Anyway. They had a number to phone, specially to say if you want them to stop sending them. So I phoned it. It only took about five or ten minutes to navigate through the menu system and get through to someone to ask them to stop sending me the things.
About a month later, in November, I think, I got some more credit card cheques through the post. I phoned the number again; I think I got through a bit faster, but not much. "Can you see the details of the last phone call I made to you?" starts the conversation...
So, after some reassurance that something must just have gone a bit awry the last time, they tell me it's definitely sorted now.
Guess what arrived through the post today? Yup, a sheet of four new credit card cheques. FFS.
In other Lloyds news, I got an email advert from them today for a Guaranteed Investment Account. Amusingly, though, I think it must have been put together by a slightly disgruntled employee, as the first thing I saw as it slowly loaded was the alt text for the banner graphic. It says:
"Here is another advert for something you've already got"
Heh. Hopefully not enough people will notice that for whoever it was to get fired :)
When I've got a spare five minutes I'm going to write them a (paper) letter to point out the inherent irony of this message, and to reiterate that they may not contact me by email. I wonder if they'll listen this time.
Oh yes. Capital One managed to annoy me by keeping sending me credit card applications -- even though I already had a Capital One credit card. Grr.
I started to take Bill Bryson's approach with them now; if they've really annoyed me, I'll tear up the junk and return it to them in their reply-paid envelope :) I think I'm turning into a Grumpy Old Man, you know...
Reminds me - probably need to do this for my new address too...
Errr... unlikely since I saw this yesterday...
http://www.theregister.co.uk/2007/01/24/lloyds_tsb_mass_mailer/
I am sorry for the bad experiences you're having with Lloyds :(
I have had some response to the feedback I passed on your last bad experience, and I'd like to get in contact via email to see if you want to take things any further. I'll send an email to your gothick email address about it - I hope it's the right one.
R.